FAQ - That's So Fetch Pet Care Services in Atlanta, GA
Welcome to the FAQ page for That's So Fetch, your premier pet care service provider in Atlanta, GA! Here, we answer the most common questions about our pet sitting, dog walking, grooming, and other services to help you understand what makes us the best choice for your furry friends.
Optimize your search experience and find all the answers you need about That's So Fetch's pet care services in one convenient place. Explore our FAQs and learn why we're Atlanta's favorite pet care provider! Have more questions? Reach out to us today via our contact page! Our friendly team is here to help you with all your pet care needs. Trust That's So Fetch for reliable, compassionate, and professional pet care services in Atlanta, GA.
Create a login on our website, upload your dog(s) vaccination records, and fill out the profile of information about your dog(s). Once this is completed, we will reach out to you with any questions we have and answer any questions you may have. If all goes well, we will approve your profile so that you can start booking services via our online pet store!
No, but you are more than welcome to! We are available for these by appointment only most weekday evenings after 6:30pm and some weekend afternoons. Please contact us if you would like to schedule a meet and greet.
You are welcome to bring your dog(s) to the meet and greet, but please be aware that we do not do introductions to other dogs during the meet and greet.
If you have concerns that your dog will not get along well with others and would like to schedule a temperament test prior to boarding, then you will need to schedule a day of dog daycare to do see if your dog(s) play well with others and are a good fit in our system.
No, at this time we do not offer webcams but we are happy to send daily updates and photos.
No, the base price for one dog is $45/night and there is a fee of $25 per additional dog. To board 2 dogs the total price would be $70/night and to board 3 dogs the price would be $95/night etc.
No, there is an additional fee of $10 per night on the holidays listed on our site.
Yes, for stays of 5-11 nights there is a 5% discount and for stays of 12 nights or more, there is a 10% discount. Additionally, if you book on our website you will receive pet points each time you book that can be used towards future services. Usually, an additional 5-10% return!
If you book on our website in the pet store you can pay there directly once your booking is approved. If you prefer to book by text/email we can send you an electronic invoice via Cash App, Venmo, or PayPal. If booking by text/email you will not receive pet points.
Your dog(s) safety is always our top priority and we have an experienced staff and many measures put in place to minimize the risk of this. However, things do happen!
Sending your dog to board, to a different environment, and/or to socialize with other dogs is like sending a kid to school. Sometimes they get sick and sometimes they hurt themselves. On the rare occasion, this does happen we will let you know as soon as we are aware. Our staff is all trained on how to handle non-emergent and emergent illnesses and injuries and will take the necessary steps to ensure your pet is properly cared for.
No, but you are more than welcome to! Usually, only one of our walkers will be able to attend a meet and greet at your home but if you have concerns about your pet warming up to new people please let us know so we can make plans for that.
No, but it is fine if you are! Many of our clients work from home these days. If you will not be home we will need reliable key access and any relevant care instructions for walking your pet (location of leash, where they should be when we leave-crated, out, etc, and any behavioral concerns we should be aware of to ensure a safe walk).
Generally, yes. We would need to do an assessment/test walk to see how they do before being able to schedule regular walks. Usually, as long as you have a good leash and harness or training collar so that we can safely control them it shouldn’t be a problem.
We are a family-owned business so sometimes it will be our owner and oftentimes it will be one of our full-time, experienced and pet-loving staff members! All licensed and insured through our LLC.
Yes, the price is the same but we will be happy to take your dog into your securely fenced yard for a bathroom break and playtime.
Yes! Please provide the medication and clearly written instructions and we will be happy to administer it during the 15 or 30-minute visit.
Yes! We highly recommend getting us our own key/fob access to your complex to make visits as easy as possible. If you have a RELIABLE concierge you can also leave us a key/fob to pick up there. If we need to pick up a key/fob from you personally beforehand there is a $5 pickup and drop-off fee. If there is no access to free parking/guest parking any related fees will be added to the cost of the visit. We apologize for the long explanation. Our primary focus is spending as much time as possible taking excellent care of your pet and oftentimes key access, parking and concierge-related difficulties cut into that time.
Of course! We usually send photos as well!
No, there is a fee of $10 per additional pet. So to walk 2 pets the total price would be $30, to walk 3 pets the price would be $40, etc.
No, there is an additional fee of $5 per walk on the holidays listed on our site.
No, but if you book on our website you will receive pet points each time you book that can be used towards future services. Usually a 5-10% return!
We will always try to contact you first (or in the event of an urgent medical emergency on our way to or at the vet). We always ask that you provide your preferred veterinarian’s information so that we can call them first and take them there if possible. If that is not possible we have a list of 24/7 emergency vets on hand that we can go to (VCA, Blue Pearl, and/or Ark Animal Hospital).
<h5 style="text-align: center;">Feel free to <a href="https://thatssofetch.co/contact/">contact us</a> with any questions or concerns.</h5>
